The International Federation of Arts Councils and Culture Agencies, IFACCA, is a global membership organisation that connects arts councils, ministries of culture, and cultural agencies worldwide. As an international organisation, IFACCA manages a diverse network of member organisations, stakeholder relationships, and engagement activities across multiple regions.
To support its growing membership community, IFACCA needed a more structured and reliable system to manage member information, communications, reporting, and engagement activities. Skyline Systems partnered with IFACCA to implement Salesforce CRM, creating a central platform that improved visibility, streamlined processes, and provided a stronger foundation for member engagement.
As an international membership organisation, we rely on accurate and manageable member data. Hoang and the Skyline Systems team were patient, generous, and professional, providing valuable expertise and insight throughout the implementation.
- Meredith Okell
Dir. Comms & Engagement, IFACCA
The Challenge
IFACCA needed a centralised system to replace manual processes and improve the way member organisations, contacts, and engagement activities were managed across the organisation.
As an international membership organisation, IFACCA manages a diverse network of member organisations, stakeholder relationships, and engagement activities across multiple regions. This created a need for more accurate member data, clearer reporting, and a more structured approach to day-to-day membership management.
- Accurate Member Data
- Centralised Membership Management
- Improved Visibility
- Streamlined Engagement
- Reduced Manual Work
- Better Reporting
The Solution and Outcome
Skyline Systems worked closely with IFACCA to understand its operational requirements and configured Salesforce CRM to support membership management, communications, reporting, and ongoing engagement activities.
The Salesforce solution provided IFACCA with a single source of truth for member information, helping staff access reliable data, improve collaboration, and better support member organisations around the world.
By implementing Salesforce CRM, Skyline Systems helped IFACCA simplify processes, strengthen data quality, and create a platform that supports ongoing member engagement and organisational growth. The result is a system that gives the team greater clarity, confidence, and efficiency while supporting ongoing member engagement across its international network.
